Terms & Conditions
By accessing and using the services provided by Planet Hollywood Resort & Casino (Las Vegas), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our platform.
To use our services, you must be at least 21 years old (or the minimum age required by your jurisdiction) and have a valid government-issued ID. We reserve the right to request additional identification or documentation from time to time.
The minimum age requirement for using our platform is 21 years old. If we discover that you are below this age, we may suspend or close your account without prior notice.
We operate in accordance with applicable laws and regulations. Our services are not intended for users located in restricted countries (as defined by applicable law). We reserve the right to restrict access from specific geographic locations at any time.
To create an account, you must provide accurate information about yourself, including your name, email address, password, and date of birth. You may only have one active account with us, unless otherwise agreed upon in writing by our management team.
You are not allowed to register multiple accounts or use other people's credentials to access our platform. We reserve the right to suspend or close your account if we detect any suspicious activity that may indicate multi-accounting.
To maintain a secure environment, you agree to comply with all applicable anti-money laundering (AML) and know-your-customer (KYC) regulations. You must provide valid identification documents as required by our AML/KYC procedures.
You are responsible for maintaining the accuracy of your account information at all times. If we suspect that you have provided false or outdated information, we may request additional documentation or suspend/cancel your account without notice.
You must keep your login credentials and password confidential to prevent unauthorized access to our platform. We will not be liable for any losses resulting from hacking, phishing, or other malicious activities that compromise the security of your account.
To protect yourself and others on our platform, we recommend using a strong password combination (at least 12 characters long) with unique combinations used across different services. You should never share your login credentials with anyone.
We have the right to restrict or ban specific behavior that is deemed to be in conflict with these Terms & Conditions or applicable laws. Examples include, but are not limited to:
All bonuses and promotions offered by us come with specific conditions (e.g. wagering requirements, game restrictions) that must be met to qualify for rewards or bonuses. Our management team reserves the right to modify these rules at any time.
You understand that gameplay involves risks associated with real-money betting, losses possible, and odds may change rapidly due to factors such as but not limited to market shifts, external events affecting our platforms' operations. By using Planet Hollywood Resort & Casino (Las Vegas)'s services, you agree to assume responsibility for your bets.
To prevent bonus abuse, we reserve the right to cancel or modify any bonuses/promotions where applicable.
As part of our AML/KYC compliance procedures, we require identification documents and may delay payments if required verification is not provided or deemed insufficient for further anti-fraud analysis purposes only under applicable jurisdiction laws when withdrawing any funds exceeding RM5,000.
If there are discrepancies between different bank statements/receiving accounts due to exchange fluctuations rates affecting amounts of funds withdrawn from Planet Hollywood Resort & Casino (Las Vegas)'s platform we will act accordingly, providing additional clarification according requests made via support channel contact available within each region-specific interface provided by our partners where access is restricted outside those markets for reasons mentioned above.
While playing on our platform you agree not to gamble responsibly while maintaining healthy limits, monitoring personal bankroll status constantly managing budgetary outlays ensuring that money spent does go towards fulfilling objectives such as making timely repayments obligations etc... Furthermore by agreeing these TOS' we encourage you implement protective measures designed keeping safe.
We aim to create a secure gaming experience for all players. You have the option to self-exclude from our platform at any time, or we may initiate account restrictions/closure in accordance with AML/KYC requirements if suspected fraudulent activity is detected via monitoring processes implemented continuously throughout operating schedule hours around clock.
We use robust Random Number Generators (RNG) to ensure fairness across all games. Our platform is tested regularly by third-party auditors for compliance with industry standards.
In the unlikely event of technical issues affecting gameplay, we reserve the right to void any bets placed during such time periods and may adjust stake amounts if necessary.
We will close your account immediately upon identifying suspicious activity that breaches these Terms & Conditions. We also have the discretion to suspend accounts for an indefinite period pending investigation into potential non-compliance with regulations or suspicions regarding identity verification requirements.
All intellectual property rights, including but not limited to trademarks, logos, software, designs, copyrights, patents, etc., are owned by Planet Hollywood Resort & Casino (Las Vegas). We reserve all rights to our platform's development, management, licensing, modification, distribution, display, reproduction, transmission, publication, execution, enforcement, storage and/or exploitation under applicable copyright laws as amended from time to time.
Under no circumstances will we be liable for any damages resulting directly or indirectly due to your participation in the Games. These Terms & Conditions do not intend to exclude liability that cannot lawfully be excluded according to relevant jurisdiction's regulations governing such activities.
We may modify these Terms and Conditions at any time without notice, so it is essential you review them frequently for updates.
Please contact our support team through the designated channels provided in case you have questions about how we process player data; implement additional verification methods to further prevent fraud within jurisdictions governed by stricter AML/KYC requirements.
Applicable laws and regulations take precedence over these Terms & Conditions.
